Case Study.

Consumer Loyalty

the challenge.

The legacy snacks brand sought to launch a new flavor variant across general trade and modern retail in India with the following objectives:

  • Increase purchase intent at the point of sale to drive trials of the new flavor.
  • Encourage repeat trials through an engaging reward mechanism.
  • Collect first-party data via packaging interactions to build a consumer database.
  • Measure sales uplift in pilot regions to assess campaign effectiveness.

The challenge was to transform packaging into a powerful media and conversion channel to boost sales, engagement, and data collection in a competitive retail landscape.

the Outcome.

The 45-day “Win Exciting Prizes with Every Pack! Scan to Enter!” campaign, utilizing QR codes on ₹10 and ₹20 SKUs, delivered the following results:

  • Strong Engagement: Achieved 4.1 lakh+ unique QR scans from 24 lakh+ promotional packs sold, driven by a compelling CTA and gamified microsite.
  • Data Collection: Captured first-party data from 2.7 lakh+ users (name, mobile, PIN code), enabling targeted marketing and consumer insights.
  • Repeat Interaction: Recorded a 40% repeat visit rate to the microsite, fueled by instant prizes (mobile recharges, discount coupons, brand merchandise) and weekly smart TV giveaways.
  • Sales Impact: Delivered a 32% sales uplift in key markets compared to the pre-promo baseline, demonstrating increased purchase intent.
  • Coupon Redemptions: Facilitated 1.1 lakh+ redemptions, tracked via POS partners, indicating strong conversion and repeat purchase behavior.
  • Distribution Reach: Distributed 3 million promo packs across 4 regions, amplified by point-of-sale materials in Kirana stores and supermarkets.

Results.

QR Scans

4.1 lakh+

Repeat Visits

40%

Sales Lift

32%

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